Joya9 bast's Terms & Conditions — transparently in English

These Terms & Conditions govern all use of the joya9 bast platform, including the website and mobile app. joya9 bast is an online betting and gaming platform operating under an international gaming licence, specifically serving users in Bangladesh.

By accessing the platform, registering, or using any of our services, you acknowledge that these terms form a legally binding agreement between you and joya9 bast. This agreement shall be interpreted in accordance with the laws applicable in Bangladesh.

Joya9 bast reserves the right to amend these Terms & Conditions at any time. Any changes will be notified on the platform and the effective date will be updated. Continued use of the platform following any changes will be deemed acceptance of the updated terms.

To register on joya9 bast, you must provide accurate and complete information. joya9 bast reserves the right to cancel any account created using false or incomplete details.

• Each individual is permitted only One Account can be opened. If multiple accounts are found under the same person's identity, all accounts may be terminated and balances forfeited.
• The name and date of birth provided during registration must match your National ID card exactly.
• Keeping your login credentials (username and password) confidential is entirely the user's responsibility.
• Transferring or selling your account to another person is strictly prohibited.
• If your contact details (mobile number or email) change, update your account promptly.

We always recommend enabling two-factor authentication (2FA) to keep your account secure. joya9 bast will not be held liable for any losses resulting from unauthorised access, unless caused by a fault on the platform's end.

Joya9 bast strictly prohibits access by anyone under the age of 18. By registering on the platform, you confirm that you are at least 18 years old.

• Age verification is required during KYC — providing a false date of birth will result in account cancellation and forfeiture of all winnings.
• Joya9 bast reserves the right to verify any user's age at any time.
• Opening an account on behalf of a minor or allowing a minor to use your account is strictly prohibited.

Joya9 bast supports transactions via bKash, Nagad, Rocket, Upay, Bank Transfer, and USDT. Each payment method has its own limits and processing times, which are detailed on the payments page.

• Deposits must be made from a payment account registered in your own name — payments from third-party accounts are not accepted.
• Withdrawals can only be made via the same payment method used for the deposit.
• KYC verification is mandatory before your first withdrawal. You will need to upload both the front and back of your NID.
• Withdrawal processing time depends on your chosen payment method and your account's VIP level.
• Bonus balances cannot be withdrawn directly — they only become withdrawable once the specified wagering requirement has been met.
• If a deposit is delayed for any reason, contact Live Chat with your transaction ID.

Joya9 bast offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, and VIP offers. Each bonus comes with its own terms, which are clearly outlined in the offer details.

General Bonus Terms:

• To claim a bonus, you must meet the minimum deposit requirement — typically ৳500.
• With each bonus Turnover (Wagering Requirement) conditions apply. If these conditions are not met, you will not be able to withdraw from your bonus balance.
• Turnover is calculated by multiplying the bonus amount by the specified multiplier. For example, a ৳1,000 bonus with a 10x turnover requirement means you must complete ৳10,000 in total wagers.
• Not all betting markets may contribute equally to turnover calculation — slots typically count at 100%, while Sports Betting wagers at low odds may be excluded.
• Bonuses have a set expiry period — typically 7 to 30 days. Any unused bonus balance will be cancelled once the period ends.
• It may not be possible to have multiple bonuses active at the same time — please check the details of each individual offer.
• Any attempt to abuse bonuses — such as claiming from multiple accounts or coordinated betting — will result in the bonus being cancelled and the account suspended.

Joya9 bast offers Sports Betting, live betting, and casino games. Each section has its own detailed rules, but the general terms are outlined below:

• Once a bet is confirmed, it cannot be cancelled — please review everything carefully before confirming.
• If odds change, the odds at the time the bet was placed will apply.
• If a match or event is cancelled, bets are generally voided and stakes are returned.
• In cricket, if less than 50% of the scheduled overs are bowled, the match is considered void; if more than 50% are completed, the result is determined by the DLS method.
• In football, if fewer than 70 minutes are played, all bets are voided; if 70 or more minutes are played, the score at that point is final.
• Joya9 bast reserves the right to void any bet accepted at an incorrect odds due to a technical error.
• Joya9 bast's bet settlement decisions are final — for any disputes, submit full details via Live Chat.

The following activities are strictly prohibited on joya9 bast. Anyone found in violation may have their account permanently closed, all balances forfeited, and legal action taken:

• Creating multiple accounts or operating an account in someone else's name.
• Bonus abuse — claiming bonuses through multiple accounts or by using other family members' accounts.
• Match fixing or betting using insider information.
• Operating coordinated betting or syndicate operations.
• Money laundering or depositing funds from illegal sources.
• Attempting to exploit any technical vulnerabilities on the platform.
• Harassing or threatening other users or staff.
• Submitting false identification or forged documents.

Joya9 bast reserves the right to suspend or terminate any account at any time, for any reason, without prior notice — particularly in cases of rule violations.

• If a rule violation is detected, your account may be suspended immediately.
• Suspended accounts cannot be used to log in or make any transactions.
• Balances in legitimately suspended accounts may be returned after verification.
• In cases of fraud or serious rule violations, all account balances may be forfeited.
• Users may also request account closure themselves — contact us via Live Chat or email and the process will be completed within 24 hours.

Joya9 bast firmly believes that betting is for entertainment — not a source of income or a way to sustain a living. With that in mind, we keep the following tools available at all times to protect our users:

• Setting daily, weekly, and monthly deposit limits.
• Betting Limit — restricts your wagers to a set maximum amount.
• Cooling-Off Period — a temporary break from your account for a set duration.
• Permanent self-exclusion — the option to permanently close your account.

To use these tools Responsible Gaming page visit us or contact us via live chat. Once a self-exclusion request is submitted, joya9 bast will work to enforce it immediately.

Joya9 bast collects, stores, and uses your personal information solely for account management, verification, and legal compliance. Your data is never shared with third parties unless required by law.

For more information, Privacy Policy Page to see what data is collected, how long it is retained, and your rights regarding your personal information.

Joya9 bast reserves the right to update these Terms & Conditions at any time. For significant changes, users will be notified via their registered mobile number or email. The effective date of any update will always be shown at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the updated terms. If you do not agree to the new terms, you may request to close your account — contact support and your balance will be verified and refunded.